Terms and Conditions

Version 2026-05-12 · Effective 2026-05-12

Effective date: 12 May 2026 Last updated: 12 May 2026

These Terms and Conditions (the "Terms") form a binding agreement between you and Mentor Beauty Apps EOOD ("Mentor", "we", "us", "our"), a company incorporated under the laws of the Republic of Bulgaria, governing your access to and use of the Mentor platform — including our learner web app, mentor web app, admin web app, and mobile apps for iOS and Android (together, the "Service").

Please read these Terms carefully. By creating an account or otherwise accessing or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy and Cookie Policy. If you do not agree, do not use the Service.

If you have questions, contact us at support@mybeautymentors.com.

1. Definitions

  • "Account" — the registered user account you create on the Service.
  • "Content" — any text, images, videos, audio, course materials, comments, reviews, ratings, profile information, or other material made available through the Service.
  • "Course" — a structured set of lessons, videos, and related materials published by a Mentor on the Service.
  • "Learner" — a user who browses, purchases, subscribes to, or consumes Courses.
  • "Mentor" (lowercase used in role context) — a user who creates, publishes, and offers Courses for sale on the Service.
  • "Subscription" — a recurring plan that grants access to Courses or features for a fixed period (e.g., monthly or annual).
  • "One-time Purchase" — a single, non-recurring purchase of access to a specific Course or bundle.
  • "Mentor Earnings" — amounts payable to a Mentor for sales of their Courses, calculated according to the applicable revenue-share schedule.

2. Eligibility and accounts

2.1 Eligibility

You must be at least 16 years old to use the Service. If you are between 16 and the age of legal majority in your jurisdiction, you confirm that a parent or legal guardian has reviewed and accepted these Terms on your behalf. The Service is not intended for children under 16.

2.2 Mentor accounts

To publish Courses, you must (a) be at least 18 years old, (b) provide accurate identity, tax, and payout information, and (c) accept any additional Mentor-specific terms presented at onboarding (such as the revenue-share schedule and content guidelines).

2.3 Account responsibility

You are responsible for:

  • providing accurate registration information and keeping it up to date;
  • maintaining the confidentiality of your password and credentials;
  • all activity that occurs under your Account.

You must notify us promptly at support@mybeautymentors.com if you suspect unauthorized access. We may suspend or terminate Accounts that contain false or misleading information or that we reasonably believe are compromised.

2.4 Single account per person

You may not create multiple Accounts to circumvent restrictions, evade bans, or manipulate ratings, reviews, or analytics.

3. The Service

The Service is an online learning marketplace where:

  • Mentors create and publish Courses;
  • Learners discover, purchase or subscribe to, and consume Courses;
  • Admins (Mentor staff and authorized partners) operate and moderate the platform.

We continuously develop and improve the Service. Features may be added, modified, or removed; pricing, availability, and Mentor catalog may change. We do not guarantee that any specific Course or feature will remain available indefinitely.

4. Purchases, subscriptions, and payments

4.1 Pricing and currency

Prices are displayed in the currency shown at checkout and may include or exclude applicable taxes (e.g., VAT) depending on your location. Mentor reserves the right to change prices for new purchases or future renewal cycles. Existing renewals will be charged at the price in effect at the time of renewal, after we have given you notice as required by law.

4.2 Payment processor

Payments are processed by Stripe. By submitting payment information, you authorize Mentor and Stripe to charge your payment method for the amounts due. We do not store full card numbers or CVV codes. Your use of Stripe is also subject to Stripe's terms of service and privacy notice.

4.3 Subscriptions and auto-renewal

Subscriptions automatically renew at the end of each billing period for the same duration unless you cancel before the renewal date. You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period; you will retain access until then.

4.4 One-time Purchases

A One-time Purchase grants you access to the specified Course for the duration stated at checkout (typically lifetime access while the Course remains on the platform). If a Course is removed from the platform after your purchase, we will, where reasonably possible, give you advance notice and an opportunity to download or extract any materials you are entitled to.

4.5 Failed payments

If your payment fails, we may retry the charge, suspend access, downgrade your account, or cancel the Subscription. You remain responsible for any unpaid amounts.

4.6 Taxes

Prices may be inclusive or exclusive of VAT, sales tax, or other applicable taxes. Where required, we will collect and remit such taxes. Mentors are responsible for declaring and paying any taxes due on Mentor Earnings in their own jurisdiction.

5. Right of withdrawal and refunds

5.1 EU/EEA consumer right of withdrawal

If you are a consumer resident in the European Union or the European Economic Area, you generally have 14 days from purchase to withdraw from a contract for digital content, in accordance with Directive 2011/83/EU.

However, you expressly acknowledge that:

  • by starting to access or stream Course content during the 14-day period, you (a) give your express consent to immediate performance and (b) acknowledge that you thereby lose your right of withdrawal under Art. 16(m) of Directive 2011/83/EU;
  • if you have not started consuming the Course, you may exercise the right of withdrawal by emailing support@mybeautymentors.com within 14 days of purchase, and we will refund the price within 14 days of receiving your request.

5.2 Voluntary refund policy

In addition to legal rights, we operate a goodwill refund policy:

  • Subscriptions — non-refundable for the current billing period unless required by law. You can cancel future renewals at any time.
  • One-time Course purchases — refundable within 14 days of purchase if you have consumed less than 20% of the Course content, at our reasonable discretion.

Refunds may be denied where we detect abuse (e.g., serial refund-and-rebuy patterns, content scraping, or sharing).

5.3 Chargebacks

If you initiate a chargeback or payment dispute without first contacting us, we may suspend your Account pending resolution.

6. Mentor terms (revenue share, payouts, content)

This Section applies in addition to the rest of these Terms when you publish Courses as a Mentor.

6.1 Mentor licence to Mentor

You retain ownership of your Course Content. You grant us a worldwide, non-exclusive, royalty-free, sublicensable licence to host, store, transcode, stream, reproduce, distribute, promote, market, display, and otherwise make your Course Content available through the Service and our marketing channels for the duration the Course is on the Service and for a reasonable wind-down period thereafter to handle support, refunds, and offline access already granted to Learners.

6.2 Revenue share and payouts

Mentor Earnings are calculated as the share of net revenue specified in the revenue-share schedule presented at Mentor onboarding (or as updated from time to time with prior notice). Net revenue is the gross sale price less:

  • payment processor fees;
  • applicable taxes (e.g., VAT) collected and remitted;
  • refunds, chargebacks, and reversals;
  • promotional discounts and coupons.

Payouts are issued through Stripe (or another payout partner we designate) on the schedule shown in your Mentor dashboard, subject to a minimum payout threshold and successful identity/tax verification.

6.3 Mentor warranties

You represent and warrant that:

  • you own or have all necessary rights, licences, and consents to publish your Course Content and to grant the licence in Section 6.1;
  • your Course Content does not infringe any third party's intellectual property, privacy, or publicity rights;
  • your Course Content complies with applicable law and our Acceptable Use rules (Section 8);
  • factual claims in your Course Content (including before/after demonstrations, results claims, certifications, or credentials) are accurate and substantiated.

6.4 Content moderation and removal

We may, in our reasonable discretion and consistent with applicable law (including the EU Digital Services Act where it applies), restrict, suspend, or remove Course Content that we believe violates these Terms, our content policies, or applicable law, or that we believe poses a risk to users or the platform. Where required, we will provide a statement of reasons and an opportunity to appeal.

6.5 Mentor responsibilities to Learners

You are responsible for:

  • delivering the Course described in your listing;
  • responding to reasonable Learner questions about Course content;
  • complying with consumer-protection rules that apply to your sales.

7. User content

7.1 Definitions

"User Content" includes Mentor Course Content, plus any other content uploaded, posted, or transmitted by users — such as comments, reviews, discussion posts, profile information, and uploaded files.

7.2 Licence to Mentor (non-Course)

For User Content that is not Course Content, you grant Mentor a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, modify, adapt, publish, translate, and display that User Content for the purpose of operating, providing, and promoting the Service.

7.3 Responsibility

You are solely responsible for your User Content. Mentor does not endorse and is not responsible for User Content. We may, but are not obliged to, monitor or moderate User Content.

8. Acceptable use

You agree not to:

  • use the Service in violation of any applicable law or third-party rights;
  • upload or share content that is unlawful, defamatory, hateful, discriminatory, harassing, sexually explicit involving any person, or that promotes violence or self-harm;
  • upload or share content that infringes intellectual property, privacy, or publicity rights of others;
  • impersonate any person or misrepresent your affiliation;
  • attempt to gain unauthorized access to any part of the Service or its underlying infrastructure;
  • circumvent rate limits, paywalls, geo-restrictions, or DRM;
  • use scrapers, crawlers, or automated tools to extract data except as expressly permitted;
  • introduce malware, viruses, or other harmful code;
  • interfere with the Service's operation or load (e.g., denial-of-service attacks);
  • resell, sublicense, or share your access credentials with third parties;
  • use the Service to train machine-learning models on Mentor Course Content without prior written consent;
  • engage in fraudulent activity, including manipulating ratings, reviews, or sales metrics.

We may suspend or terminate Accounts and remove Content that we reasonably believe violates this Section.

9. Intellectual property

9.1 Mentor IP

Except for User Content, the Service — including software, design, text, graphics, logos, trademarks, and the underlying technology — is owned by Mentor or its licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms.

9.2 Trademarks

"Mentor" and our logos are trademarks or trade names of Mentor Beauty Apps EOOD. You may not use them without our prior written consent.

9.3 Feedback

If you send us feedback, suggestions, or ideas, you agree we may use them without restriction or compensation.

9.4 Copyright complaints (DMCA-style notices)

If you believe Content on the Service infringes your copyright, send a written notice to support@mybeautymentors.com including:

  • identification of the copyrighted work;
  • the URL or location of the alleged infringement on the Service;
  • your contact details;
  • a statement that you have a good-faith belief the use is unauthorized;
  • a statement, under penalty of perjury, that the information is accurate and you are the rights holder or authorized to act on their behalf;
  • your physical or electronic signature.

We will respond in line with applicable law (including the EU Digital Services Act and, where relevant, the U.S. DMCA).

10. Third-party services

The Service integrates with third-party services (e.g., Stripe for payments, Mux for video, Google for analytics, identity providers for sign-in). Your use of those services is subject to their own terms and privacy notices. We are not responsible for third-party services or content.

11. Disclaimers

To the maximum extent permitted by applicable law, the Service and all Course Content are provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise. We do not warrant that:

  • the Service will be uninterrupted, error-free, or secure;
  • defects will be corrected;
  • the Service or its servers are free of viruses or harmful components;
  • any Course Content is accurate, complete, current, or suitable for your purpose.

Course Content is provided for educational and informational purposes only and is not professional advice (medical, cosmetic, legal, financial, or otherwise). Always consult qualified professionals before acting on Course Content.

This Section does not exclude or limit any rights you have as a consumer that cannot be excluded under applicable law (in particular under Bulgarian and EU consumer-protection law).

12. Limitation of liability

To the maximum extent permitted by applicable law:

  • Mentor shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Service;
  • Mentor's aggregate liability arising out of or in connection with these Terms or the Service in any 12-month period shall not exceed the greater of (i) the amount you paid us for the Service in the 12 months preceding the event giving rise to liability, or (ii) one hundred euros (EUR 100).

Nothing in these Terms limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law (including mandatory consumer protections under Bulgarian and EU law).

13. Indemnification

You agree to indemnify and hold harmless Mentor and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your User Content, (b) your use of the Service, (c) your violation of these Terms, or (d) your violation of any law or third-party right. We will give you prompt notice of any such claim.

14. Suspension and termination

14.1 By you

You can stop using the Service at any time and delete your Account from your account settings. Cancellation of paid Subscriptions takes effect at the end of the current billing period.

14.2 By Mentor

We may suspend or terminate your Account or access to the Service if:

  • you materially breach these Terms or our policies;
  • we are required to do so by law or by a competent authority;
  • continued provision would expose us, our users, or third parties to material legal, security, or reputational risk;
  • your Account has been inactive for an extended period.

We will give reasonable prior notice where it is practicable and appropriate to do so. For material breaches that pose immediate risk (such as fraud, security threats, or illegal content), termination may be immediate.

14.3 Effect of termination

Upon termination:

  • your right to access the Service ends;
  • we may delete or anonymize Account data subject to our retention obligations under the Privacy Policy and applicable law;
  • accrued payment obligations and provisions intended to survive termination (including Sections 6.2, 7, 9, 11–13, and 15–18) remain in force.

15. Changes to the Service and to these Terms

We may modify these Terms from time to time. For material changes that affect your rights or obligations, we will provide reasonable advance notice (e.g., by email and an in-app notice) before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes acceptance of the changes. If you do not agree, you must stop using the Service before the effective date.

We may also modify, suspend, or discontinue any part of the Service at any time, with or without notice, subject to applicable law.

16. Governing law and jurisdiction

These Terms and any dispute arising out of or in connection with them are governed by the laws of the Republic of Bulgaria, without regard to its conflict-of-laws rules. The competent courts of the Republic of Bulgaria shall have exclusive jurisdiction, except where mandatory consumer-protection rules in your country of residence give you the right to bring proceedings before, or be sued in, the courts of that country.

If you are a consumer in the European Union, you may also use the European Commission's online dispute resolution platform: https://ec.europa.eu/consumers/odr/.

17. Miscellaneous

  • Entire agreement — These Terms, together with the Privacy Policy, Cookie Policy, and any additional terms expressly referenced (such as Mentor onboarding terms), are the entire agreement between you and Mentor regarding the Service.
  • Severability — If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.
  • No waiver — Our failure to enforce any provision is not a waiver of our right to do so later.
  • Assignment — You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or similar transaction.
  • Force majeure — Neither party is liable for failure or delay caused by events beyond its reasonable control, including natural disasters, war, civil unrest, labor disputes, or major infrastructure outages.
  • Notices — We send legal notices to the email address associated with your Account. You can send legal notices to support@mybeautymentors.com.
  • Language — These Terms are provided in English. Translations are for convenience only; in case of conflict, the English version prevails.

18. Contact

Mentor Beauty Apps EOOD Republic of Bulgaria Email: support@mybeautymentors.com

These Terms are provided for transparency and do not constitute legal advice. We recommend reviewing them with qualified counsel before publication.